USPS - ZIP Code Lookup - ZIP Code Lookup

USPS - ZIP Code Lookup

USPS - ZIP Code Lookup
General Information / Complaints (24 Hour/Live Person)
The Integrated Voice Response (IVR) system is the telephone system that provides automated USPS¨? information.Call 1-800-ASK-USPS (1-800-275-8777) if you need to put your mail on Hold, if you would like to schedule a Redelivery, if you have a question, compliment, complaint, or suggestion , or help you find whatever you may be looking for, you go through the following options:
Greeting - "Thank you for calling the United States Postal Service."
Language Choice ǃÏPress 2 for Spanish; if you press nothing, it defaults to English.
You then go into the main IVR menu. The system prompts you for a verbal response (where you state the phrase and the system translates the vocal choice).
The five (5) main IVR menu options and a couple of sub-options are as follows:
Find a ZIP Code
Get Mailing Rates
Track and Confirm a Package
Delivery Services
Hold Mail
Change of Address
Request a Redelivery
Post Office Information (Post Office Hours and Locations)
Delivery Assistance (For Assistance With Delivery of Your Mail)
More Options
Change of Address
Passport Information
Buy Stamps
Post Office Information (Post Office Hours and Locations)
Other Information (For Complaint, Compliment or Suggestion) [this transfers to an Agent]